Q: Who manufacturers the RA4 processing module of the Chromira ProLab?
A: The RA4 processing module of the Chromira ProLab is engineered and manufactured by Engineering Services to ZBE’s specifications.
FAQs for Chromira ProLab
Q: How is the Chromira ProLab calibrated?
A: Primary calibration of the Chromira ProLab is done by printing a test image. The calibration image has a series of gray patches ranging from white to black. The gray patches are read with a densitometer that connects into the computer. The Chromira ProLab calibrates automatically from these densitometer readings. The process is generally called “linearizing” the machine.
Q: How does color management work on Chromira ProLab?
A: Color management on the Chromira ProLab works by applying a “profile” on-the-fly to the image being printed. The purpose of the profile is to make adjustments to the colors as specified in the image file so that colors of the print will match the colors of the original. In practice, color profiles will also adjust the color differences between brands of paper. It will be necessary to have a different profile for each brand and type of paper being printed. The profile can be applied on-the-fly to the image file during rasterization.
Q: How does Chromira ProLab’s resolution compare with the resolution of an inkjet printer?
A: Images printed on Chromira ProLab are far superior in image quality to images from an ink jet printer. The resolution of Chromira ProLab is specified in continuous tone Pixels per Inch. Inkjet printers specify resolution in Dots (of ink) Per Inch. It is generally considered that it takes 5-6 times the resolution in Dots per inch to match continuous tone resolution. Thus it would take an ink jet printer at least 1500 Dots per Inch of resolution to equal the quality of the Chromira ProLab’s prints at 300 Pixels per Inch.
Q: In the event of a technical problem, what service support is there to help me?
A: ZBE provides telephone, web and onsite support dependent on your need.
Technicians are available by telephone from 7:30 am to 6:00 pm, Pacific Time.
ZBE has an innovative software tool, “Chromira Expert Tech”, to minimize customer downtime. Its breakthrough diagnostics capabilities, technical support and reporting capabilities significantly speed and enhance troubleshooting. When an error is reported to ZBE’s Web Service Portal, the “Chromira Expert Tech” software collects critical customer experience information, including calibration, balance and usage. It prompts the Printer Operator to answer specific clarifying questions. This information is automatically analyzed by diagnostic software tools to identify the issue and prospective causes. The data and analysis is evaluated by ZBE Service Professionals for further testing and verification. “Chromira Expert Tech” saves customers time spent in collecting data and answering questions. The Lab’s downtime is greatly reduced through enhanced problem solving and fast response.
If ZBE Service and you determine that a technician is needed on sight, ZBE will make arrangements for a trained technician to respond within 24 hours.