FAQs for Chromira SE Lab Product Page

Q: How does the Chromira SE Lab’s resolution compare with the resolution of an inkjet printer?

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A:  Images printed on the Chromira SE Lab are far superior in image quality to images from an ink jet printer.  The resolution of the Chromira SE Lab is specified in continuous tone Pixels per Inch.  Inkjet printers specify resolution in Dots (of ink) Per Inch.  It is generally considered that it takes 5-6 times the resolution in Dots per inch to match continuous tone resolution.  Thus it would take an ink jet printer at least 1500 Dots per Inch of resolution to equal the quality of the Chromira SE Lab’s prints at 300 Pixels per Inch.

Q: In the event of a technical problem, what service support is there to help me?

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A: ZBE provides telephone, web and onsite support dependent on your need. Technicians are available by telephone from 7:30 am to 6:00 pm, Pacific Time.

ZBE has an innovative software tool, “Chromira Expert Tech”, to minimize customer downtime.  Its breakthrough diagnostics capabilities, technical support and reporting capabilities significantly speed and enhance troubleshooting.  When an error is reported to ZBE’s Web Service Portal, the “Chromira Expert Tech” software collects critical customer experience information, including calibration, balance and usage.  It prompts the Printer Operator to answer specific clarifying questions.  This information is automatically analyzed by diagnostic software tools to identify the issue and prospective causes. The data and analysis is evaluated by ZBE Service Professionals for further testing and verification.  “Chromira Expert Tech” saves customers time spent in collecting data and answering questions. The Lab’s downtime is greatly reduced through enhanced problem solving and fast response.

If ZBE Service and you determine that a technician is needed on sight, ZBE will make arrangements for a trained, contracted technician in your area to respond within 24 hours.