Q: In the event of a technical problem, what service support is there to help me?

A: ZBE provides telephone, web and onsite support dependent on your need. Technicians are available by telephone from 7:30 am to 6:00 pm, Pacific Time.

ZBE has an innovative software tool, “Chromira Expert Tech”, to minimize customer downtime.  Its breakthrough diagnostics capabilities, technical support and reporting capabilities significantly speed and enhance troubleshooting.  When an error is reported to ZBE’s Web Service Portal, the “Chromira Expert Tech” software collects critical customer experience information, including calibration, balance and usage.  It prompts the Printer Operator to answer specific clarifying questions.  This information is automatically analyzed by diagnostic software tools to identify the issue and prospective causes. The data and analysis is evaluated by ZBE Service Professionals for further testing and verification.  “Chromira Expert Tech” saves customers time spent in collecting data and answering questions. The Lab’s downtime is greatly reduced through enhanced problem solving and fast response.

If ZBE Service and you determine that a technician is needed on sight, ZBE will make arrangements for a trained, contracted technician in your area to respond within 24 hours.